T-Mobile, the un-carrier, is just like the others

5055w_front_back-groupRegular readers of this blog know I am a Windows Mobile user and, dare I say, fan.  I am on my third Windows Mobile phone now (Two Nokia’s and one Alcatel-Onetouch) Two of the phones I used on T-Mobile and one on Verizon.  My experience with Verizon was, I thought, the pits.  This company cares nothing about any of its users except for those using Apple products. Android and other devices are treated like second rate citizens.

So, after getting fed up with Verizon’s treatment of the Windows Mobile devices, I decided to buy into John Legere’s statements about the un-carrier, T-Mobile. Now, I had used them while on Sprint.  I got a Nokia Lumia 521 to see if I would even like Windows Phone (as it was called then) and, if I did, perhaps I would switch us over to them. Well, the Icon was released on Verizon and that was the phone I wanted anyway. So, once my Sprint contract was up, I went to Verizon.  That was prior to realizing just how poorly they treat their customers and what they thought of anything other than Apple. I should have known when the salesperson laughed when I asked about the Windows stuff.

When my Icon got to the point where it was only staying charged for a few hours, I decided to jump to T-Mobile, they had just gotten the Alcatel Onetouch Fierce XL with Windows 10.  Not a terrific phone, but it was more up to date and fairly cheap, $140 US. So, I switched.

After a few days, I realize the coverage really isn’t that great.  Then I got an email inviting me to use a couple of apps to make the experience better. Guess what? Those apps were for iOS and Android. Guess how many apps they have for Windows Mobile? TWO.  The account app, which is just a wrapper for the mobile ‘My T-Mobile’ site and the TV app.  Thanks, t-mobile.

Then, because I selected the 3gb Simply Prepaid plan, I discover I am not eligible for the Binge On feature they so heavily promote. Now I feel like I’ve been mislead.

Then, Mr. Legere want’s to ‘thank’ everyone for using T-Mobile. Great.  I go to participate only to hit road block after road block.  There’s no app for the Windows or Blackberry devices, so you are directed to a crappy web site. I go there, only to be told I am in-eligible because…get this…I am PREPAID.  I have to use the APP for that. Buuuut….there’s no app for my device.  Seriously? So, I take to Twitter. Bitterly complaining, even whining about it.  At that point, I wasn’t so much interested in free stuff (though that is always a good thing, right?) but was more upset over the misleading ads, tweets and bs from T-Mobile about this and everything else. It was, as they say, the straw that broke the camel’s back.

I got some nice responses from T-Mobile’s Twitter response team. They even gave me free Pizza from Domino’s, which my family thoroughly enjoyed.  I was told the ‘problem’ was fixed, I’d be able to participate.

So…it’s T-Mobile Tuesday again and I try. And get the same ineligible message I got the first time. So, back to Twitter.  Direct Message, then tweeted it.  I got a response:

“I care about you and want to make sure you can properly get thanked for being a T-Mobile customer.  Currently prepaid can only play on the app versions.  I know this is never fun hearing when you have a device that this does not work with.  I care about you and we love having you as a customer.  I have offset your account with a $40 credit as a one time courtesy to show you that we truly value you as a customer. 

Your current plan does not have Binge On, but it does have Data maximizer: If you activated a Simply Prepaid plan on or after January 24, 2016, then you already have our Data Maximizer, a network enhancement that optimizes all detectable video streaming to DVD-quality (typically 480p or better). This feature is automatically enabled, allowing your high-speed data to last up to 3 times longer.  We do have Binge on available on our $65 North american prepaid plan that includes 6GB of web and I would be delighted to help change to that plan,  if that is something that you would like.
*NevinB”

So, while they gave me a forty dollar credit-thanks for that-I am told, bluntly, that I’m not good enough because of my device and plan selections, even though they had said ‘all customers’ and I was told specifically, that it was fixed. I was also told that prepaid or not, I should be able to use the web site.  Basically, they lied.

“Everything should be working now can you give Firefox another go and try Chrome for us as well? If it still fails can you provide us your version numbers for both browsers? We’ll keep working on this until you are a part of T-Mobile Tuesdays and get to join in on all the great merch! Additionally can we give you a call tomorrow and start setting things right? A time including your time zone would be greatly appreciated.  *KeithM”

Again, it isn’t about getting something for nothing. It’s being mislead and outright lied to…by the help desk staff, by the ads and by Mr. Legere himself.  So, like Sprint and Verizon, if you don’t get their expensive plan and phone, then you don’t matter.

As for the wrong platform, that’s just nonsense…Microsoft offers tools that takes iOS app source code and converts it UWP code. From what I understand, it is a rather straightforward process and does not take a lot of time.  There are several apps out in the Windows Mobile store that were developed this way…the latest Candy Crush Saga games were done this way as well as some banking and other non-gaming apps.

I did go back and look at the Binge On ad…buried in the very fine print, they do specify the plans it applies to…but the ads and Legere’s Tweets, imply otherwise.  Same for this current promotion.  Now I know that in any future promotion, I will be treated the same. Unless I buy an iPhone 6 or Samsung Galaxy S whatever and go on an expensive $65 a month plan.

No thanks.

AT and T, can you do better?

EDIT: After posting this, I get the following direct message from them:

Hey there George! We truly appreciate your business and want to make sure we are 100% on the same page moving forward. As a prepaid customer to take advantage of T-Mobile Tuesdays you must use the app versions. At the present time we only have Android and iOS apps. The great news is you can still participate in all of the fun over at https://t.co/pH3K6qyHYC You can view a list of the web requirements here: https://t.co/vgHFxiRCp3 Please let us know if you have any additional questions or concerns. We are here for you. *JasonY

In effect, they consider me a non-customer as that site is for some drawing for non-customers.  Nice.

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Windows Phone 8: A superior mobile operating system

wp_ss_20140125_0002Windows Phone 8 is, simply, the best mobile operating system since webOS came out. The operating system is smooth, good looking and fairly easy to use. It takes the Zune UI experience to a more complete and fulfilling level.

Because Microsoft dictated a decent minimum spec for devices that will run the operating system, performance is snappy and satisfying. You tap an icon or link and are, nearly, instantly taken to the site, app or whatever you tapped. No waiting, which is something I do, a lot, with my iPhone.

(NOTE: See my experience with T-Mobile, here.)

The device I have, a Lumia 521, is well suited for Windows Phone 8 and came with just a handful of non-Microsoft supplied apps. These are from Nokia and consist of the ‘HERE’ apps and some T-Mobile oriented apps.  By now, I’ve learned to accept the crapware from the carriers and just avoid them.

THE INTERFACE

When the operating system starts, you are presented with the now familiar Tile interface. You can scroll through, up or down, your tiles.  You can have tiles of differing size and, depending on the app, they can be ‘live’.  My three weather apps are live tiles and are very informative.  The photo tile will cycle through your photos giving you a mini slide show. The Facebook tile, while live, isn’t as useful as it could be.  The people hub, music and video hub and XBOX games tiles are all live, though the games and music/video hubs don’t really need to be live. 

Swiping left on the tile page will present a vertically scrollable menu of all of your apps. You can launch them, delete them or add them to the tile page from here. Tapping on one of the boxed letters will present a screen with the alphabet. Tap a letter and you will go straight to the part of the app list starting with that letter. Letters without apps are not displayed.

Each app that follows the style guidelines, will display in a horizontal and scrollable manner. They typography is beautiful and the overall appearance is gorgeous.  I love the look of these apps.

Of course, not all apps follow the style, like the Facebook app.  It looks like any other Facebook app. It has a few Windowsy things, but, overall, looks like the iPhone/Blackberry/webOS/Zune Facebook apps.

APPS

wp_ss_20140125_0003Contrary to what I have read, I have yet to find an app that I have on the iPhone that does not have a Windows Phone 8 equivalent. Except for a few games, that is.  I have given up on Evernote, but there is a Windows Phone 8 version. OneNote, check. Camera apps, check.  Angry Birds, check. Web browser? Yep. Weather apps? Yep. 

Recently, several apps that both Android and iOS have, but were lacking on Windows Phone 8, are now available. They include Path and Instagram. So, developers are, finally, taking notice of Windows Phone 8.  Microsoft has provided some and as have Nokia, soon to be a Microsoft company.

In fact, the Nokia apps are really nice. I love Nokia Radio. It is like Pandora and looks great.

PERFORMANCE

As I said earlier, performance is snappy.  I have been very pleased with just how fast this operating system can be. Credit some of that to the hardware, but the multitasking aspect of Windows Phone 8 is, simply, fantastic. Press and hold the BACK button and you are presented with a horizontal,scrolling window that contains thumbnails of all running apps. Swipe left or right to scroll through them and then simply tap the one you wish to enter. To shut it down, tap it and then double tap the BACK button.  The only thing I would change is to add the up-swipe, ala webOS, to shut down an app.

wp_ss_20140125_0005Even with five or six things running, performance remains snappy. In fact, I’ve not really experienced any slow downs. Even with a couple of graphically intense games running.

ISSUES

Unfortunately, as with any operating system, Windows Phone 8 is not without its problems.  The worst problem I have encountered involves the Photos app and Facebook or pretty much any other app where you can select a photo to embed. After selecting a photo, the operating system may crash. It’s been mostly confined to Facebook, but I have experienced it with other apps, including OneNote.

The on-screen keyboard is junk.  The buttons are too small.  The iPhone, which is smaller than the Lumia 520, has a fairly decent on-screen keyboard when compared to Windows Phone 8. This is disappointing as the Zune HD’s on-screen keyboard was fantastic. The Zune HD is even smaller, but I had little difficulty with the keyboard. I don’t know what can be done to make it better, but they need to do something.wp_ss_20140125_0004

My last gripe is not really an OS problem, but an omission from the Lumia 521: no flash.  Yep, it has a nice camera, takes very nice photos (compared to other phones) but does not have a flash. Seriously? Make sure you have LOTS of light when using your camera.

SUMMARY

Windows Phone 8 is a superior mobile operating system. I am anxious to see what Microsoft is going to do with it. The roadmap has Microsoft ‘marrying’ the mobile and desktop operating systems into one OS and one app store. 

With its snappy performance, ease of use and nice looking interface, Windows Phone 8 is a fantastic alternative to Android and, especially, iOS powered devices.

New Surface Tablets, Blackberry rots and Nokia

In the past week, there were three major product announcements. One, that of Blackberry, essentially, throwing in the towel, will have ramifications greater than just losing a once mighty product and service. Blackberry’s retreat will, no doubt, give Microsoft and Windows Phone 8 a badly needed shot in the arm. How? One less target to shoot at and the possibility of those former customers headed Microsoft’s way. A percentage will, no doubt, go to Apple and iPhone but, perhaps, a larger percentage will head to Windows Phone 8 as the capability of that platform is closest to what they know.

The other two announcements, the Surface 2 and Surface Pro 2, while interesting, will not have much impact on the world of computing.  But, they are bound to sell more than just a few and, perhaps, serve to force the other manufacturers to improve their offerings. 

The Surface 2 is the Surface RT, 2.0. Faster hardware and RT 8.1 will make for a more useful tablet. Surface Pro 2 is Haswell based and offers better performance, Windows 8.1, a slew of new accessories and better battery life.  Problem, however, is that they look like the tablets they are replacing. And that could be bad.

With the recent announcement that Nokia was releasing a Windows RT (yep, RT) tablet and then the subsequent announcement that Microsoft was purchasing the phone and hardware end of Nokia, one wonders about the fate of said Nokia ‘Sirius’ Tablet.  I have a feeling we will see the tablet released, before November of this year.  The completion of the Nokia acquisition is probably six months to a year out, so that would give Nokia plenty of time to release the tablet.

A recent Microsoft event reiterated that company’s commitment to Windows RT.  But, Steve Ballmer is due to step down fairly soon and hand the reigns over to a new CEO.  That incoming CEO may decide that RT is NOT the path Windows needs to take.  I think that would be a mistake.  Windows needs to evolve and getting rid of the baggage would certainly help.

[BEGIN RANT] Along those lines, it amazes me that Windows and Microsoft has to travel a different path than any other company. Apple completely changes the way Mac OS X works, CHANGES PROCESSORS mid stream, rendering machines obsolete over night; overhauls, completely, iOS and people CHEER them on and give them more money. Android forks every day and no one cares. Microsoft removes a button and the world is ready to roast them alive.  I’m not sure, but I think this actually means that people LOVE Windows? Could that be? Could it be that people are actually MORE passionate about Windows than Apple fans are of Apple? Huh…[/END RANT]

I am looking forward to checking out the new Surfaces.  I won’t be buying one as I have an Asus VivoTab Smart, but I still want to check them out. Who knows, maybe my Asus might show up on eBay…

In other news, Amazon introduced three new Kindle Fire tablets.  They feature faster processors, better screens, better battery life and new versions of Android.  Check them out at Amazon.com.