T-Mobile, the un-carrier, is just like the others

5055w_front_back-groupRegular readers of this blog know I am a Windows Mobile user and, dare I say, fan.  I am on my third Windows Mobile phone now (Two Nokia’s and one Alcatel-Onetouch) Two of the phones I used on T-Mobile and one on Verizon.  My experience with Verizon was, I thought, the pits.  This company cares nothing about any of its users except for those using Apple products. Android and other devices are treated like second rate citizens.

So, after getting fed up with Verizon’s treatment of the Windows Mobile devices, I decided to buy into John Legere’s statements about the un-carrier, T-Mobile. Now, I had used them while on Sprint.  I got a Nokia Lumia 521 to see if I would even like Windows Phone (as it was called then) and, if I did, perhaps I would switch us over to them. Well, the Icon was released on Verizon and that was the phone I wanted anyway. So, once my Sprint contract was up, I went to Verizon.  That was prior to realizing just how poorly they treat their customers and what they thought of anything other than Apple. I should have known when the salesperson laughed when I asked about the Windows stuff.

When my Icon got to the point where it was only staying charged for a few hours, I decided to jump to T-Mobile, they had just gotten the Alcatel Onetouch Fierce XL with Windows 10.  Not a terrific phone, but it was more up to date and fairly cheap, $140 US. So, I switched.

After a few days, I realize the coverage really isn’t that great.  Then I got an email inviting me to use a couple of apps to make the experience better. Guess what? Those apps were for iOS and Android. Guess how many apps they have for Windows Mobile? TWO.  The account app, which is just a wrapper for the mobile ‘My T-Mobile’ site and the TV app.  Thanks, t-mobile.

Then, because I selected the 3gb Simply Prepaid plan, I discover I am not eligible for the Binge On feature they so heavily promote. Now I feel like I’ve been mislead.

Then, Mr. Legere want’s to ‘thank’ everyone for using T-Mobile. Great.  I go to participate only to hit road block after road block.  There’s no app for the Windows or Blackberry devices, so you are directed to a crappy web site. I go there, only to be told I am in-eligible because…get this…I am PREPAID.  I have to use the APP for that. Buuuut….there’s no app for my device.  Seriously? So, I take to Twitter. Bitterly complaining, even whining about it.  At that point, I wasn’t so much interested in free stuff (though that is always a good thing, right?) but was more upset over the misleading ads, tweets and bs from T-Mobile about this and everything else. It was, as they say, the straw that broke the camel’s back.

I got some nice responses from T-Mobile’s Twitter response team. They even gave me free Pizza from Domino’s, which my family thoroughly enjoyed.  I was told the ‘problem’ was fixed, I’d be able to participate.

So…it’s T-Mobile Tuesday again and I try. And get the same ineligible message I got the first time. So, back to Twitter.  Direct Message, then tweeted it.  I got a response:

“I care about you and want to make sure you can properly get thanked for being a T-Mobile customer.  Currently prepaid can only play on the app versions.  I know this is never fun hearing when you have a device that this does not work with.  I care about you and we love having you as a customer.  I have offset your account with a $40 credit as a one time courtesy to show you that we truly value you as a customer. 

Your current plan does not have Binge On, but it does have Data maximizer: If you activated a Simply Prepaid plan on or after January 24, 2016, then you already have our Data Maximizer, a network enhancement that optimizes all detectable video streaming to DVD-quality (typically 480p or better). This feature is automatically enabled, allowing your high-speed data to last up to 3 times longer.  We do have Binge on available on our $65 North american prepaid plan that includes 6GB of web and I would be delighted to help change to that plan,  if that is something that you would like.
*NevinB”

So, while they gave me a forty dollar credit-thanks for that-I am told, bluntly, that I’m not good enough because of my device and plan selections, even though they had said ‘all customers’ and I was told specifically, that it was fixed. I was also told that prepaid or not, I should be able to use the web site.  Basically, they lied.

“Everything should be working now can you give Firefox another go and try Chrome for us as well? If it still fails can you provide us your version numbers for both browsers? We’ll keep working on this until you are a part of T-Mobile Tuesdays and get to join in on all the great merch! Additionally can we give you a call tomorrow and start setting things right? A time including your time zone would be greatly appreciated.  *KeithM”

Again, it isn’t about getting something for nothing. It’s being mislead and outright lied to…by the help desk staff, by the ads and by Mr. Legere himself.  So, like Sprint and Verizon, if you don’t get their expensive plan and phone, then you don’t matter.

As for the wrong platform, that’s just nonsense…Microsoft offers tools that takes iOS app source code and converts it UWP code. From what I understand, it is a rather straightforward process and does not take a lot of time.  There are several apps out in the Windows Mobile store that were developed this way…the latest Candy Crush Saga games were done this way as well as some banking and other non-gaming apps.

I did go back and look at the Binge On ad…buried in the very fine print, they do specify the plans it applies to…but the ads and Legere’s Tweets, imply otherwise.  Same for this current promotion.  Now I know that in any future promotion, I will be treated the same. Unless I buy an iPhone 6 or Samsung Galaxy S whatever and go on an expensive $65 a month plan.

No thanks.

AT and T, can you do better?

EDIT: After posting this, I get the following direct message from them:

Hey there George! We truly appreciate your business and want to make sure we are 100% on the same page moving forward. As a prepaid customer to take advantage of T-Mobile Tuesdays you must use the app versions. At the present time we only have Android and iOS apps. The great news is you can still participate in all of the fun over at https://t.co/pH3K6qyHYC You can view a list of the web requirements here: https://t.co/vgHFxiRCp3 Please let us know if you have any additional questions or concerns. We are here for you. *JasonY

In effect, they consider me a non-customer as that site is for some drawing for non-customers.  Nice.

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