When last we met, I had ordered two iPhone 4’s for my wife and son. The phones arrived a day after ordering them, thank you Sprint. Turns out the online ordering and delivery was a decent experience. Activating them, however, not so much.
Following the directions on the web site, I carefully key in the IMEI numbers. One worked, the other did not. The one that ‘worked’ did not fully activate. I had to call Sprint for both phones. Let me tell you, I DO NOT LIKE those damned automated answering systems these companies insist on using.
Fortunately, I got right through to a very nice young lady who helped me out fairly quickly. She not only got the phones activated, she also checked to see if the Windows 8 phones were on the horizon for Sprint. She found nothing, which is about what I expected. At any rate, she was very polite, very friendly and, more importantly, very helpful. Sprint seems to be stepping up their game in the customer service arena.
Once the phones were activated and working, I wanted to upgrade iOS. Other than just taking a lot of time, that went pretty easily. I upgraded my son’s phone first and then my wife’s. While upgrading hers, I put my son’s music and iPod Touch apps on his iPhone. That was pretty easy and the only thing he lost was a song I bought for him a few months ago. Not sure why the track would not transfer. We got the apps and music transferred that he wanted and he is happy with his new phone.
My wife’s phone was easy to set up and, considering she had a Blackberry flip phone (it was a smartphone, but it was junk) she has stepped up considerably in the smartphone world. I had to update iTunes on her laptop just so it would even recognize the phone (upgraded to iOS 6.)
So far, I am impressed with the iPhone. While Apple’s claim of ‘it just works’ is far from the truth, the simple fact is that iOS is superior to Android, the quality of the iPhone 4 is way better than that Samsung Intercept or HTC EVO Shift of mine (the Intercept was my son’s old phone.) And, from what I have seen and heard today, I may be getting an iPhone 4 for myself. I want the Windows Phone 8, but it looks like Sprint is holding out on the phones. Not happy about that, but I am not switching carriers for a phone.
While getting the phone proved to be an adventure (see my previous post) and activating was not perfect, this has turned out to be an not too bad experience and the phone is fairly impressive. And, best of all, both my son and my wife love the phone and, really, that is all that matters.