EA and used video games
OK, so used video games are very popular because, generally, you can get a good buy if you don’t mind waiting a short time after a hot game is released. I tend to do this myself as I am a cheap bastard and hate to spend fifty to seventy dollars for a game we may or may not like or play for very long.
Recently, I got a copy of Battlefield 3 by Electronic Arts. Now, EA has been notorious in it’s anti-piracy campaign but have recently begun to fight the reselling of video games—a very legal practice. EA, and other publishers, feel they should get a cut of every resale of a game. Say what? Why should they? Failing that, they come up with schemes to force the purchaser of said used game to pony up money or they cannot take advantage (or play, in some cases) the full game. Such was the case for Battlefield 3. The online multiplayer portion (the part I am interested in) requires a code to be entered the first time use the game. Since my copy was used, the code was already redeemed. I had to spend another ten bucks to go online and play the multiplayer portion of the game (mind you, I have already shelled out sixty dollars to Microsoft for this very privilege.) So, rather reluctantly, I ponied up the money to play the game (which is pretty good, I might add.) While they got money from me, I feel like I was cheated. And, please, don’t give me any bull about cost of servers, etc. It’s already been paid for…that copy was already paid for and they have no right to any further payment. It is like Ford demanding another grand so you can drive the damn used car. And, buying anything and reselling is like buying a car and reselling that when you no longer need or want the car. This is no different. And GameStop, you should have told us that this might happen. I know you knew this and it is poor customer service. (Speaking of GameStop, they are primary reason these companies are pissed off about used game sales, GameStop overcharges for these things, but, people like me fuel them.)
On to the V.Tech thing. Months ago, we purchased a V-Reader for our three year old. The thing was a huge hit. Unfortunately, it lasted just a few short months. We swapped out the batteries and it quit working. Trying more batteries did not fix the problem. So, it was shelved. Yeah, we could have sent it back for service, but we did not. They aren’t that expensive now and there is a newer model with real buttons for the keyboard, so we decided that we would just buy a new one since we had an investment in the software. Well, my fiancé read many, many posts about the same problem and, in one of the posts, someone mentioned that it might be the switch. So, I popped the cover off and did some digging. I checked the wires for the batteries (one of them is pinched, but that was not the problem.) Nothing obvious (other than poor soldering and nicked wires) so I tried shorting the switch. Presto! The device sprang to life. Further reading reveals that V.Tech is aware of the problem yet is not doing anything to address it (other than charging fifty bucks to replace the switch…you can buy a new reader for forty-five, you do the math.) So, now that I know what the problem is, I am going to fix it myself. I just need to find a switch that is small yet durable. I will post an update once I have fixed this.
ON the surface, these two events seem to be unrelated. Well, they aren’t. They are yet two more examples of the poor customer service that is being foisted upon us. EA makes me never want to buy anything from them again. As cheap as I am, I do buy new games but will avoid EA as much as possible (as it is not possible to do so completely when one has a 14 year old and a three year old.) And V.Tech should acknowledge a poor design choice and fix the damn things for free.